Employee Assistance Program (EAP)

The Employee Assistance Program (EAP) is a confidential resource available to support your overall well-being. It offers access to services such as counseling, coaching, and practical tools to help you navigate everyday challenges—whether related to work, family, relationships, or personal stress. The EAP is designed to promote balance and resilience in ways that respect individual and cultural differences. Support is available through one-on-one conversations or self-guided resources, helping you care for your well-being in a way that feels right for you. Abbott partners with a range of EAP providers to bring employees support.

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Algeria
Optum

• 972 3 374 1088
• 972 3 374 1834

Argentina
EAP Latina

www.portalmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 0800 777 8327
• (011) 5299 2100 (local)

Australia
Optum

• 1800 958 258
• (+61) 1800 958 258

Austria
Optum

• 0800 202 506
• +43 22 5282 0023

Bahamas
Optum

• 1 888 402 5977
• + 44 1865 397 074

Bahrain
Optum

• 8000 4523
• (+972) 3 374 1834

Barbados
Optum

• 1246 6239 665
• + 44 1865 397 074

Belarus
Optum

• + 7 812 3137 526
• + 44 1865 397 074

Belgium
Optum

• 0800 803 58 or + 32 16 244 163 (Dutch & English) or 0800 803 57 (French)
• + 32 16 244 163 (Dutch & English) or + 32 16 244 164 (French)

Bolivia
EAP Latina

www.portalmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 800 100 530
• 0054 (11) 5299 2124
(international)

Brazil
Optum

• 0800 025 4321
• +55 21 3139 9165

Canada
TELUS Health EAP

English: one.telushealth.com
Username: abbotten; Password: lifeworks

French: integrale.telussante.com
Username: abbottfr; Password: mieuxvivre

• 877 207 8833 (English)
• 877 307 1080 (French)

Chile
EAP Latina

www.portaldmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 800 261 060
• (2) 2245 0030 (local)

China
Optum

• 800 820 8723
• 400 820 8723

Colombia
EAP Latina

eapconsultas@eaplatina.com
www.portalmasbienestar.com
User: Abbott | Password: Vidaplena

• 01 800 954 5724
• (1) 3819644 (local)

* EAP services not available to L-CFR employees

Costa Rica
EAP Latina

eapconsultas@eaplatina.com
www.portalmasbienestar.com
User: Abbott | Password: Vidaplena

• 0800 054 1014
• 4000 3685 (local)
• +5411 5299 2140 (international)

Croatia
Optum

• + 44 1865 397 074

Czech Republic
Optum

• 800 700 091
• 724 240 161

Denmark
Optum

• 70 10 20 12
• + 45 70 10 20 12

DOMINICAN REPUBLIC
EAP Latina

www.portalmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 1888 751 0463
• 18 299 548 299 (local)
• +5411 5299 2140 (international)

Ecuador
EAP Latina

www.portalmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 1800 102 055

Egypt
Optum

• 0800 444644
• 02 2413 7316

El Salvador
EAP Latina

eapconsultas@eaplatina.com
www.portalmasbienestar.com
User: Abbott | Password: Vidaplena

• 800 6693

Estonia
Optum

• +372 634 6407
• + 44 1865 397 074

Finland
Optum

• 0800 18 11 91
• +358 800 181 191

France
Optum

• 800 906332
• 33 153 041 693

Georgia
Optum

• + 7 812 3137 526
• + 44 1865 397 074

Germany
pme Familienservice
insite interventions (Han/Neu)

pme Familienservice: registrierung.familienservice.de/?r=60blwijiC1insite

insite interventions: www.meineap.de
Username: Abbott-Deutschland | Password: 18abbott88

• pme Familienservice: 0800 801007070
• insite interventions: 0800 2802805

Greece
Optum

• 00800 4414 5094
• + 30 210 3648378

Guatemala
EAP Latina

eapconsultas@eaplatina.com
www.portalmasbienestar.com
User: Abbott | Password: Vidaplena

• 1800 835 0317
• +5411 5299 2140 (international)

Honduras
EAP Latina

eapconsultas@eaplatina.com
www.portalmasbienestar.com
User: Abbott | Password: Vidaplena

• 800 27919056
• +5411 5299 2140 (international)

Hong Kong
Optum

• 800 938 845
• +852 8208 3033

Hungary
Optum

• 06 80 98 7431 
• +36 212 010 216

India
Optum

• 1800 102 7293
• 1800 209 8424

Indonesia
Optum

• 0800 1 503 883
• (+62) 2 139 524 544

Ireland
Optum

• 06 80 98 7431
• +36 212 010 216

Israel
VHI EAP

• 1800 995 956

Italy
Optum

• 1700 700 404
• 972 361 72684

Jamaica
Optum

• + 44 1865 397 074
• 1 800 988 8148

Japan
Hokendohjin-Frontier, Inc.

• 0120-783-744
sodan@humanfrontier.co.jp

Jordan
Optum

• 6 429 6166
• (+972) 3 374 1834

Kazakhstan
Optum

• 800 979328
• + 39 34 93 51 09 96

Korea
Optum

• 808 221377
• (+82) 2 2268 5980

Kuwait
Optum

• 2206 9089
• (+972) 3 374 1834

Latvia
Optum

• 8 800 100 5060
• + 7 812 3137 526

Lebanon
Optum

• 0142 6861
• (+972) 3 374 1834

Lithuania
Optum

• 8000 5332
• (+371) 66 016 670

LUXEMBOURG
Optum

• + 44 1865 397 074

Malaysia
Optum

• 1800 810 785
• (+91) 80 6764 9900

Mexico
ICAS International

pasosalasalud.com.mx/prelogin.php
Clave: pasosalasalud

• 01800 080 9080

Morocco
Optum

• 0530 003961
• 972 3375 3203

Nepal
121 Help / ComPSYCH

• 180 00 010 121

Netherlands
Optum

• 08000 228 648
• (+32) 16 24 41 63

New Zealand
Optum

• 0800 457 046
• (+64) 800 457 046

Nicaragua
EAP Latina

eapconsultas@eaplatina.com
www.portalmasbienestar.com
User: Abbott | Password: Vidaplena

• 001 800 2260490
• +5411 5299 2140 (international)

Norway
Optum

• 800 20 555
• + 47 80 02 05 55

Oman
Optum

• 8007 7635
• (+972) 3 374 1834

Pakistan
MedIQ

• +92 333 7419201
• +92 345 9650055

Panamá
EAP Latina

eapconsultas@eaplatina.com
www.portalmasbienestar.com
User: Abbott | Password: Vidaplena

• 00800 226 6904
• 8365728 (local)
• +5411 5299 2140 (international)

Paraguay
EAP Latina

www.portalmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 009 800 541 0020
• (+595) 2172 88642 (local)

Peru
EAP Latina

www.portalmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 0 800 52038
• (+51) 1 6419288 (local)

Philippines
Optum

• 1800 1322 0113
• (+63) 2 8231 3252

Poland
Optum

• (00) 800 702345
• + 48 42 611 0653

Portugal
Optum

• 800 96 20 18
• 21 419 55 51

Puerto Rico
MCS Solutions

• 1-787-474-0082 (Metro area)
• 1-866-513-5745 (Free of charge)

Qatar
Optum

• 00800 100 261
• (+972) 3 374 1834

Romania
Optum

• 0800 896 993

Russia
Optum

• (8) 800 555 0238
• 8 812 3137 526

Saudi Arabia
Optum

• 800 814 8547
• (+972) 3 374 1621

Serbia
Optum

• 800 800 896
• (+40) 31 229 6257

Singapore
Optum

• 800 852 8673
• (+65) 800 852 8673

Slovakia
Optum

• 800 606 751
• +420 724 240 161

Slovenia
Optum

• 01777 5081
• + 386 1777 5081

South Africa
Optum

• 0800 004 770
• + 44 1865 397 074

Spain
Optum

• 900 811 195
• + 34 915 616 707

SRI LANKA
121 Help / ComPSYCH

• (+94) 78-999-7098
• (+94) 72-026-0171

Sweden
Optum

• 0200 21 63 00
• 0 31 60 49 20

Switzerland
Optum

• 0800 564 595
• + 41 800 000 443

Taiwan
Optum

• 00809 017 500
• (03) 526 8269

Thailand
Optum

• (02) 231 8011
• +66 2231 8011

Trinidad AND TOBAGO
Optum

• 877 4222
• + 44 1865 397 074

Tunisia
Optum

• 216 31 320 650
• 972 3 374 1834

Turkey
Optum

• 00 800 448 825 093
• 90 212 371 07 19

Ukraine
Optum

• 0800 801162
• 0043 720022695

United Arab Emirates
Optum

• 800 444 6793
• 8000 182 424

United Kingdom
AXA Healthcare Employee Assistance Programme

• 0800 072 7072

United Kingdom (Axis Shield Dundee & ARD Stockport)
LifeWorks EAP

www.unum-uk.lifeworks.com
username: unum; password: lifeworks

• 0800 048 2702

United States
Spring Health Mental Health and Work-Life Benefit

• (800) 626-0738 (option 1 for Spanish, 2 for crisis, 3 for general support, 4 for manager support)

Uruguay
EAP Latina

www.portalmasbienestar.com
eapconsultas@eaplatina.com
User: Abbott | Password: Vidaplena

• 009 800 541 0020
• (+595) 2172 88642 (local)

Uzbekistan
Optum

• + 7 812 3137 526
• + 44 1865 397 074

Vietnam
Optum

• 1800 400141 (VNPT, Viettel, Mobi, Vin, Vmob)
• 12032718 (VNPT Fixed, Vinaphone, SPT Mob)
• +91 80 6764 9900 (International – English)